logo JD Kustom strives on a daily basis to offer the highest quality of craftsmanship and technical support to the customer at all times. It is JD Kustom’s priority to make sure that the customer feels 100% confident and satisfied when booking in his/her instrument and leaving it in the capable hands of a professional repair department.
 

Terms & Conditions

Terms and conditions

  1. BACK UP YOUR SETTINGS
    When we repair your instrument, we may need to restore it to its original factory settings to complete the repair. Please back up your settings so that it is not lost. QUOTES, DEPOSITS, AND FEES
    1. When you bring in your instrument for repair, we’ll need to inspect it to determine what’s wrong with it. For that we charge the following consultation fees, even if your device is beyond economical repair:
      1. R550 for Electronic units.
      2. R350 for guitars.
    2. If you let us repair the instrument, the consultation fee falls away. 
    3. We will give you a quote for the repairs. We will automatically start with repairs under R500, but if the quote is for R500 or more, you must accept the quote before we begin. Our quotes are valid for seven days.
    4. If you accept our quote but decide not to leave your instrument with us while we order parts for the repair, you must pay a non-refundable deposit of 50% of the estimated repair value.
    5. You must pay the repair and replacement part fee before we will release your device.

2. OUR WARRANTY

    1. We use only high-quality manufacturer compatible parts. We will give you a warranty on our replacement parts and workmanship from the date of repair for
      1. one year on Parts;
      2. six months on structural repairs.
      3. three months on instrument servicing.
    2. Our warranty will be voided if someone else repairs the instrument, or if it is damaged after we have repaired it. Damage that will void the warranty includes dents, cracks, burns, scratches, liquid damage, faulty workmanship, and malware.
    3. Our warranty is part of the agreement we have with you, and you cannot transfer it to someone else by, for instance, selling the device.
  2. WHERE OUR RESPONSIBILITY ENDS
    1. We take great care when we repair an instrument, but they are delicate, and opening them up may cause additional damage, or may reveal damage that you were not aware of. When you entrust your device to us you do so at your own risk.
      You cannot hold us responsible for:

      1. Any setting changes
      2. Further damage to the unit or further loss of functionality when we inspect the already damaged instrument, open it, or remove parts.
      3. Further damage to the unit or further loss of functionality when we work on the unit.
      4. Not being able to source replacement parts.
      5. Not being able to repair your instrument.
    2. We are not an authorised by certain agents. We will give you a warranty on the replacement parts we use, but you will void your manufacturer’s warranty unless we are given authorization from the manufacturer. If you still have your manufacturer’s warranty you should have the manufacturer repair your unit. If your warranty has expired, you have nothing to lose and everything to gain by letting us work our magic on your instrument.
    3. We may not be able to return your original damaged or faulty unit components (like batteries) to you, because it is hazardous to store these components.

3. WHERE OUR RESPONSIBILITY ENDS

    1. We take great care when we repair an instrument, but they are delicate, and opening them up may cause additional damage, or may reveal damage that you were not aware of. When you entrust your device to us you do so at your own risk.
      You cannot hold us responsible for:

      1. Any setting changes
      2. Further damage to the unit or further loss of functionality when we inspect the already damaged instrument, open it, or remove parts.
      3. Further damage to the unit or further loss of functionality when we work on the unit.
      4. Not being able to source replacement parts.
      5. Not being able to repair your instrument.
    2. We are not an authorised by certain agents. We will give you a warranty on the replacement parts we use, but you will void your manufacturer’s warranty unless we are given authorization from the manufacturer. If you still have your manufacturer’s warranty you should have the manufacturer repair your unit. If your warranty has expired, you have nothing to lose and everything to gain by letting us work our magic on your instrument.
    3. We may not be able to return your original damaged or faulty unit components (like batteries) to you, because it is hazardous to store these components.
  2. COLLECTING YOUR INSTRUMENT
    1. We will let you know when your unit is ready for collection. You must collect your instrument within 90 days. If you don’t collect your instrument on time, we may sell it as parts to recover our expenses.
    2. You must present a valid JDKustom job card and personal identification such as your ID, to collect your instrument.
    3. Should you make a payment via EFT, your unit may only be collected once the payment has cleared in our bank account.
  3. ACCESSORIES, RETURNS, AND REFUNDS
    1. You may return any unopened and sealed accessories within seven days of purchase. We will give you a full refund or product exchange for any product of the same value if you have the original tax invoice.
    2. You may return any faulty accessories within 3 months of purchase. We will give you a full refund or product exchange for any product of the same value if you have the original tax invoice and subject to an inspection at our store which rules out any damage or abuse.
    3. Please note that refunds may take up to 5 working days.
    4. We reserve the right to deduct any labour fees from a refund should the refund not be a result of workmanship or faulty parts.

Yours faithfully,

JDKustom

Terms and conditions

  1. BACK UP YOUR SETTINGS
    When we repair your instrument, we may need to restore it to its original factory settings to complete the repair. Please back up your settings so that it is not lost. QUOTES, DEPOSITS, AND FEES 

    1. When you bring in your instrument for repair, we’ll need to inspect it to determine what’s wrong with it. For that we charge the following consultation fees, even if your device is beyond economical repair:
      1. R550 for Electronic units.
      2. R350 for guitars.
    2. If you let us repair the instrument, the consultation fee falls away. 
    3. We will give you a quote for the repairs. We will automatically start with repairs under R500, but if the quote is for R500 or more, you must accept the quote before we begin. Our quotes are valid for seven days.
    4. If you accept our quote but decide not to leave your instrument with us while we order parts for the repair, you must pay a non-refundable deposit of 50% of the estimated repair value.
    5. You must pay the repair and replacement part fee before we will release your device. 
  2. OUR WARRANTY
    1. We use only high-quality manufacturer compatible parts. We will give you a warranty on our replacement parts and workmanship from the date of repair for
      1. one year on Parts;
      2. six months on structural repairs.
      3. three months on instrument servicing.
    2. Our warranty will be voided if someone else repairs the instrument, or if it is damaged after we have repaired it. Damage that will void the warranty includes dents, cracks, burns, scratches, liquid damage, faulty workmanship, and malware.
    3. Our warranty is part of the agreement we have with you, and you cannot transfer it to someone else by, for instance, selling the device. 
  3. WHERE OUR RESPONSIBILITY ENDS
    1. We take great care when we repair an instrument, but they are delicate, and opening them up may cause additional damage, or may reveal damage that you were not aware of. When you entrust your device to us you do so at your own risk.
      You cannot hold us responsible for:

      1. Any setting changes
      2. Further damage to the unit or further loss of functionality when we inspect the already damaged instrument, open it, or remove parts.
      3. Further damage to the unit or further loss of functionality when we work on the unit.
      4. Not being able to source replacement parts.
      5. Not being able to repair your instrument.
    2. We are not an authorised by certain agents. We will give you a warranty on the replacement parts we use, but you will void your manufacturer’s warranty unless we are given authorization from the manufacturer. If you still have your manufacturer’s warranty you should have the manufacturer repair your unit. If your warranty has expired, you have nothing to lose and everything to gain by letting us work our magic on your instrument.
    3. We may not be able to return your original damaged or faulty unit components (like batteries) to you, because it is hazardous to store these components. 
  4. COLLECTING YOUR INSTRUMENT
    1. We will let you know when your unit is ready for collection. You must collect your instrument within 90 days. If you don’t collect your instrument on time, we may sell it as parts to recover our expenses.
    2. You must present a valid JDKustom job card and personal identification such as your ID, to collect your instrument.
    3. Should you make a payment via EFT, your unit may only be collected once the payment has cleared in our bank account. 
  5. ACCESSORIES, RETURNS, AND REFUNDS
    1. You may return any unopened and sealed accessories within seven days of purchase. We will give you a full refund or product exchange for any product of the same value if you have the original tax invoice.
    2. You may return any faulty accessories within 3 months of purchase. We will give you a full refund or product exchange for any product of the same value if you have the original tax invoice and subject to an inspection at our store which rules out any damage or abuse.
    3. Please note that refunds may take up to 5 working days.
    4. We reserve the right to deduct any labour fees from a refund should the refund not be a result of workmanship or faulty parts.

Yours faithfully,

JDKustom